ETM Consultants: Moving You Towards World-Class Performance

Productivity Enhancement

Productivity of an employee is largely dependent upon the degree to which they are engaged in their jobs.  Engaged employees care about the future of the company and are willing to invest their discretionary effort (i.e. – their work goes above and beyond what is expected) in order to achieve success.  These employees work with passion and feel a profound connection to their company.  People that are actively engaged help move the organization forward.

Optimizing the effectiveness of your company’s human systems is of paramount importance in today’s competitive business landscape.

Engaged Employees Are Up To 43% More Productive

According to a 2008 employee engagement survey, only 29% of employees are actively engaged in their jobs. It also determined is that those that are actively engaged are up to 43% more productive.

These numbers also translate into bottom line dollars. For example, New Century Financial Corporation found that account executives in the wholesale division who were actively disengaged produced 28% less revenue than their colleagues who were engaged1. Furthermore, those not engaged (there is a distinction between “actively disengaged” and simply “disengaged”) employees generated 23% less revenue than their engaged counterparts. Engaged Employees also outperformed the not engaged and actively disengaged employees in other divisions.

As employee productivity is clearly connected with employee engagement, creating and environment that encourages employee engagement is considered to be essential in the effective management of human capital.

Generating Engagement

ETM”s experiential leaning methods are designed to facilitate employees entering into a state that psychologist Mihaly Csikszentmihalyi calls “flow”. Flow is a mental state characterized by being fully immersed in what we are doing combined with a feeling of energized focus, full involvement, and success in the process of the activity

According to Csikszentmihalyi, this is the state of mind that athletes are in when they are “in the zone” during competition. Flow processes exist to improve areas in business as well. Csíkszentmihályi identifies the following as accompanying an experience of flow:

  • Clear goals (expectations and rules are discernible and goals are attainable and align appropriately with one's skill set and abilities).
  • Concentrating and focusing, a high degree of concentration on a limited field of attention (a person engaged in the activity will have the opportunity to focus and to delve deeply into it).
  • A loss of the feeling of self-consciousness, the merging of action and awareness.
  • Distorted sense of time, one's subjective experience of time is altered.
  • Direct and immediate feedback (successes and failures in the course of the activity are apparent, so that behavior can be adjusted as needed).
  • Balance between ability level and challenge (the activity is neither too easy nor too difficult).
  • A sense of personal control over the situation or activity.
  • The activity is intrinsically rewarding, so there is an effortlessness of action.
  • People become absorbed in their activity, and focus of awareness is narrowed down to the activity itself – i.e. - action and awareness merging.

Training and consulting that is structured with the above components in mind will enable employees and employers to take advantage of the benefits of entering into, and working from, a flow experience.


1.Seijts, Gerard H. and Dan Crim (2006). "The Ten C's of Employee Engagement". Ivey Business Journal